Assistant privacy
The chat is a limited automated assistant. It provides general guidance and does not replace professional tax, accounting or legal advice.
What we store
We store the full conversation, its status, usage metrics and, when you sign in, your account identifier and email address. We use this information to provide the service, prevent usage allowances from resetting, improve the assistant and, if you express interest, follow up with you commercially.
What is sent to the model provider
Before requesting a response, we automatically redact data such as email addresses, phone numbers, NIF/NIE tax identifiers, IBANs and credentials. Do not enter secrets or unnecessary personal information: automated redaction cannot guarantee that it will detect every case.
Who we share data with
We share only the data needed with providers of hosting and storage, authentication and security, and AI services so they can provide these functions.
Retention
We have defined a 30-day retention period for anonymous conversations and a 90-day period for conversations linked to an account. In this first version, the dates are recorded so these periods can be applied operationally; automatic deletion is not yet enabled.
Your options
You can request access or deletion by emailing hola@zolven.ai.
Important answers should always be checked with a qualified professional.